We will always try our best to accommodate you if you're running behind, stuck in traffic, etc. It happens, we get it! However, your tardiness can affect the remainder of our teams' day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 5-7 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, for example, we may have to substitute a neck trim instead of a full haircut, or the entire service may be forfeited completely.
Please, always call if you even think you might be late; we'd rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day.
2 Hour Cancellation Policy*
You and your appointments are very important to the team here at VBGS. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with at least a 2 hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
We ask that you please reschedule or cancel at least 2 hours before the beginning of your appointment or you will be charged a cancellation fee of 50% the price of your scheduled appointment. Cancellation within 2 hours of your appointment will result in a fee equaling 50% of the cost of your scheduled services. A no call/no show will result in a fee equaling 100% of the cost of your scheduled services. Tardiness exceeding 7 minutes of the scheduled appointment time will be treated as a cancellation.
As a courtesy, we do send emails to confirm the date and time 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call or email us to double check any appointments if you're unsure.